My Net Wealth®
1.
I'm having problems with the My Net Wealth®; Registration
Form
Do you have Adobe Acrobat Reader
software?
My Net Wealth®; requires that you have Adobe
Acrobat Reader 5.0 or higher to be able to preview reports.
Download
the latest Adobe Acrobat Reader FREE 
What to do if you have multiple versions of Adobe
Acrobat installed
If you have multiple versions of Adobe Acrobat
installed, it will appear in the list of software as Adobe
Acrobat 4.0, 5.0.
| 1. Open "Add/Remove Programs" |
| 2. Select Adobe Acrobat 4.0, 5.0 by single clicking on it |
| 3. Click "Add/Remove" button on the lower right hand side. |
This has now uninstalled Acrobat.
You will now need to download the latest version of Adobe Acrobat.
Once downloaded double click on the file and follow the install prompts.
Did you experience a blank screen or problems viewing
the form?
Their is a bug between Internet Explorer 5.5 and
Adobe Acrobat that creates a problem both viewing and printing
PDF files (Adobe Acrobat format). If you experienced a blank
screen OR received the message "file does not begin
with % PDF" OR encountered "Error Locating Object
Handler" OR only the splash screen appears, when generating
more than one registration form. Quick solution to this
problem:
Are you experiencing problems having all your
forms display on screen?
If only one form is displayed and the other windows
are blank, Internet Explorer has loaded the forms too
fast for Adobe Acrobat to display. If this does occur
you will receive an "Acrobat plug-in" message
advising you that "An internal error has occured".
Simply click "OK" on the error message and the forms should display. For some Internet Explorer versions you will need to click on the Internet Explorer "Refresh" button.
2.
My password does not work
The password for My Net Wealth® is case
sensitive. Please make sure you check this as you attempt
to log in. If you can still not get in, hit the "Forgot
your Password?" button to get your password re-set.
3.
What to do if I forget my password?
If you have forgotten your password for
My Net Wealth® simply click on “Forgot your Password?”.
This is located on the front page of our website under the
My Net Wealth® logo or on the left side of any of the
My Net Wealth® sections.
Enter your email address and click on the “Submit” button.
Your My Net Wealth® UserID and password will be sent to your email address within 48 hours. Note that for this to work, the email address you enter must be the same as the one you provided to us on your My Net Wealth® Registration Form.
4.
What to do if I have changed my password but it is not working
when I try to log in?
If you change your password, you need to
close down your Internet Explorer windows and wait approximately
5-10 minutes for the change to register. Re-open Internet
Explorer, click on “Registered Users” on the My Net Wealth®
logo and log in using your new password.
5.
I can’t see the entire screen when I have logged into My
Net Wealth®
This may happen because of the font size
setting on your PC. To correct simply:
| 1. Click the "Start" button |
| 2. Click "Settings" |
| 3. Click "Control Panel" |
| 4. Double Click "Display" |
| 5. Click the Settings tab and ensure that “Small Fonts” is selected for “Font Size” |
| 6. Click on the “OK” button. |
6.
How do I notify you of a change in email address?
Simply log in using your My Net Wealth®
User ID and password. Click on the "Change my Email Address"
link on the left hand menu, in the popup window, type your
new email address in the Email Field and click on the "Save"
button. You will receive confirmation that your details
have been updated.
7. When I log into My Net Wealth®, I can see the buttons at the base of the screen but the box is blank There is a bug between Internet Explorer 5.5 and Adobe Acrobat that creates a problem both viewing and printing PDF files (Adobe Acrobat format). If you experienced a blank screen OR received the message "file does not begin with % PDF" OR encountered "Error Locating Object Handler". Select the version of Acrobat Reader below for a quick solution to this problem.
| Adobe Acrobat 4.0 |
| Adobe Acrobat 5.0 + |
8.
"Cannot insert the value NULL into column 'MemberID',
table'MemberID', table 'CountWeb.dbo.tblWOWAUsers'; column
does not allow nulls. INSERT fails"
This is an error that occurs for users attempting
to register for My Net Wealth with Internet Explorer 6.
By changing the following option in your Internet Explorer settings, you will be able to complete the registration process without any further problems.
In Internet Explorer Browser, go to Tools > Internet Options > Privacy > Click the Advanced tab > Check Override Automatic cookie handling > Make sure first Party and 3rd Party Cookies are on 'accept'> OK
Close all Internet browser windows you have open, then open a new window and begin the registration process again.
9.
How can I tell that My Net Wealth is a secure website?
My Net Wealth website is protected by eSign's 128
bit encryption software, which prevents information from
being disclosed to third parties. An easy way to tell whether
a website is secure, is by the lock icon which appears on
the bottom right status bar. However, this does not appear
as the My Net Wealth window is a pop up box. Therefore,
once you've logged in, right mouse click anywhere on the
website and select properties. Under the heading Connection
it states "SSL 3.0, RC4 with 128 bit encryption
(High); RSA with 1024 bit exchange".
10. I have a question that is not covered
You can either call us on 1300 360 756 or send your question via email to wealthnet@count.com.au .
|
As at
14 October, 2008 Doc Owner: < > |